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Got a Question? Email Us

support@nineyardstore.com

Mon-Sat 9am-6pm Eastern

FAQ

General:

  • How can I contact Nine Yards?

The fastest way to reach is contacting us via Facebook Messenger at  https://www.facebook.com/nineyardstore.co

Drop us an email at support@nineyardstore.co or fill up the contact form in our contact page. 

  • How long will it take to receive my order?

Once you have placed your order, please allow 3-5 business for your order to be processed. Depending on the product, your parcel will take up to 30 days to arrive for most US orders. International orders may take slightly longer to arrive.

  • My parcel arrived broken... What do I do? 

We are so sorry that your parcel had a bumpy ride! 

Please do drop us an email at support@nineyardstore.co with an attachment of your broken product to request for a replacement. Requests will be evaluated on a case-by-case basis.

Payments & Refunds:

  • What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

  • Do I need to have a Paypal account to make payment?

No, it is not necessary to have a paypal account to make your payment. 

  • What qualifies for a refund? 

We offer refunds on a case by case basis. 

To find out if you are eligible for a refund, drop us an email at support@nineyardstore.co and we will see to your request. 

  • Why haven't I received my refund?

Your refund may take some time before it is fully processed.  

If you have yet to receive your refund, take the following actions:

  1. Check your bank account again.
  2. Contact your credit card company.
  3. Contact your bank

If you’ve done all of the above and still have not received your refund yet, please contact us at support@nineyardstore.co.

  • Paying via eCheck

Please note that we only process and ship out orders that have been fully paid for. 

If you paid for your order using eCheck in Paypal, please note that you would have to release the payment manually in the Paypal system. Here's how:

  1. Log in to your Paypal account.
  2. Click the Send Money tab.
  3. Enter the required information.
  4. Click Continue.
  5. Click the Change link.
  6. Select the eCheck radio button.
  7. Click Continue.
  8. Review the information and click Send Money to complete the transaction. 

Full payment has to be made within 7 working days or your order will be automatically cancelled. 

Orders & Shipping:

  • Do you offer free shipping?

Yes! All orders above USD $50 will be entitled to Free Shipping.

  • Which countries do you ship to?

We ship worldwide!

  • I made an error in my order/address! Is there a way to modify my order and address? 

Lucky you! The team at Nine Yards understands that shopping online can be pretty exciting and we might end up keying in the wrong orders or address.

Therefore, we are happy to let you know that upon receiving your order confirmation email, you have up to 24 hours to email us at support@nineyardstore.co with the necessary changes to be made.

 

 

If you were to drop us an email even after 24 hours, we will still try our best to make the changes but we will not be able to guarantee a change in your orders. Thank you for your understanding! 

Others:

  • Dimension, Sizing & Specifications

Each product has their own unique specifications that can be found in the product description.

Added to cart!
Someone purchased a 3 minutes ago from Hawaii, USA
Someone purchased a 3 minutes ago from Hawaii, USA
Someone purchased a 3 minutes ago from Hawaii, USA
Someone purchased a 3 minutes ago from Hawaii, USA
#MomLife Mug (Nine Yards Exclusive)
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#MomLife Throw Pillow Cover (Nine Yards Exclusive)
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#MomLife Tshirt (Nine Yards Exclusive)
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'Capture The World' Camera Necklace
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'Merica Shirt (Nine Yards Exclusive)
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'Sun and Stars' Layered Choker
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1080HD Mini Night Camera
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12pcs/Set Matte Long Lasting Lipstick
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14 in 1 Survival Credit Card
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14-in-1 Multi-Functional Hammer
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2 in 1 Spatula Tong
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2 in 1 Stretchable Charger
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2-in-1 Bamboo Charging Stand
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2-in-1 Fruit Juice Maker & Storage
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2-in-1 Pet Grooming Tool
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20 in 1 Multi-Tool
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